Studio Shamah — Privacy Policy & Terms of Service
Moshe Shamah - Osek Zair - Israel
Privacy Policy
Overview
This Privacy Policy explains how Studio Shamah (the Company) collects, uses, and protects information about visitors and customers of its website.
Information We Collect
We collect information you provide directly (e.g., name, address, payment method, purchase history) and information collected automatically (e.g., pages viewed, and technical identifiers such as IP address, device and cookie identifiers).
This Policy complies with the Protection of Privacy Law, 5741-1981 (including Amendment No. 13) and the Protection of Privacy Regulations (Data Security), 5777-2017. Any transfer of data outside Israel follows the Protection of Privacy Regulations (Transfer of Data to Databases Outside the State Borders), 5761-2001.
How We Use Information
We use collected information to provide and improve our services, process purchases, monitor site performance, and ensure full satisfaction with purchases.
Sharing Information
We do not share your personal information with third parties, except:
To complete a purchase involving a third-party vendor;
In connection with a legal dispute, unlawful conduct, or a court order;
In the event of a sale, merger, or transfer of the website's operations, subject to the acquiring party's acceptance of this Policy.
Under no circumstances will your information be disclosed to a third party, or sold to a third party - and is strictly for internal use
Cookies
We use cookies and similar technologies for essential site functions, personalization, analytics, and (where applicable) marketing. Essential cookies are always active; all other categories require your consent via our cookie settings, which you may withdraw or change at any time. Declining non-essential cookies may limit certain site functions. Third-party embedded content (e.g., video players) may set its own cookies under its own policies.
Data Security
We maintain security systems and procedures consistent with the Protection of Privacy Regulations (Data Security), 5777-2017, but cannot guarantee complete immunity from unauthorized access.
Your Rights
Under the Protection of Privacy Law, you may request access to, correction of, or deletion of your personal information, and may object to the use of your data for direct marketing. Requests: shamah@studioshamah.com
Changes & Third-Party Links
Material changes to this Policy will be posted on our homepage. The website may link to third-party sites that are not covered by this Policy, and we are not responsible for their practices.
Terms of Service
This site is operated by Moshe Shamah, Osek Zair, Founder and CEO of Studio Shamah ("the Company"), based in Israel. These Terms do not derogate from any applicable law, including the Consumer Protection Law, 1981; where a conflict exists, the law prevails. By using this website or making a purchase, the Customer confirms they have read, understood, and accepted these Terms.
1. Image Copyright & Licensing
All images, artworks, and content displayed on this website are the property of Studio Shamah / Moshe Shamah and are protected by copyright. No image may be copied, reproduced, distributed, or otherwise used without a valid license from the Company. Unauthorized use of any image constitutes copyright infringement and may result in legal action, including claims for damages.
2. Custom Commissions
Commission sales are final from the date the commission is placed.
If an error occurs in fulfilling the order due to a mistake by the Company, the Customer is entitled to a 25% refund.
Completion dates for custom commissions are open-ended and set by the artist according to the needs of the piece, except for time-bound commissions (e.g., ketubot), which follow an agreed submission date.
3. Standalone Artworks & Series
Sales of standalone artworks and series are final.
A 75% refund is available if requested within seven (7) days of purchase. No refund is available after this period.
4. Shipping & Delivery
Products are shipped via third-party postal or courier services. The Company is not responsible for loss, damage, or delay caused by the postal service once the shipment has left the Company's possession or Israel. Where an issue arises on the Israeli side, prior to the shipment leaving the country, the Company will assist the Customer in tracking the order and communicating with the postal service. The Company is not liable for delays caused by force majeure (e.g., strikes, lockdowns).
5. Making a Purchase
The Customer must provide accurate details to ensure smooth order processing. A purchase is confirmed once payment is approved by the relevant financial institution; the Company is not obligated toward the Customer before such approval. Completing a purchase adds the Customer to the Company's customer list, which may be used for direct communications.
6. Right to Purchase
Only individuals aged 18 or over (or authorized legal entities), with the legal capacity to contract, may purchase products or services on this website.
7. Payments
All displayed prices include VAT and exclude shipping and installation costs. Installment payments are charged monthly according to the agreed schedule, including applicable interest.
8. Statutory Cancellation Rights
Custom commissions and standalone artwork/series sales are governed by Sections 2 and 3 above. For any other purchases, where applicable by law, the Customer may cancel within 14 days of purchase or receipt, per Section 14C of the Consumer Protection Law, 1981 (extended to four months for customers with disabilities, senior citizens, or new immigrants where a dialogue occurred with the Company). Cancellation notices: shamah@studioshamah.com. Where a cancellation fee applies, it will not exceed 5% of the product price or NIS 100, whichever is lower.
9. Product Information & Liability
Product and artwork images are for illustration purposes; the finished piece may vary slightly from images shown. The Company reserves the right to cancel a sale in the event of an obvious pricing or listing error, and is not liable for information provided by third-party manufacturers or suppliers.
10. Privacy & Data Security
See the Privacy Policy above. Payment details are transmitted directly to the payment processor and are not stored by the Company.
11. General
The Company may amend these Terms at any time; continued use of the website constitutes acceptance of the current version. Notices will be sent by messenger application or email and are deemed received within 7 days of sending.